Frequently Asked Questions
Everything you need to know about shopping at Billie Jeans.
How do I find my perfect fit?
We provide a comprehensive size guide on every product page. If you are between sizes, we recommend sizing up for our vintage denim styles and staying true to size for our stretch collections.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our returns portal to start your exchange or refund process.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your denim sooner.
Do you ship internationally?
Yes, Billie Jeans ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How should I care for my jeans to make them last?
To preserve the color and fabric integrity, we recommend washing your jeans inside out in cold water and hanging them to dry. Avoid frequent washing to maintain the custom fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.